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Privacy Policy

Last Updated: 12/8/2025

This Privacy Policy describes how Timewell Drainage Products (“Timewell,” “we,” “our,” or “us”) collects, uses, and protects your information when you visit our website at https://www.timewellpipe.com/ (the “Site”) or interact with us online. By using the Site, you agree to the practices described in this Privacy Policy.

1. Who We Are

Timewell Drainage Products is located in Timewell, Illinois and provides products and services to customers in the United States. We serve customers in all U.S. states but do not offer our products or services to individuals or businesses located outside the United States.

2. Information We Collect

2.1 Information You Provide Voluntarily

We collect information that you voluntarily provide to us when you:

  • Fill out contact or service request forms
  • Request a quote or product information
  • Sign up for communications or otherwise contact us

This may include:

  • Name
  • Company name
  • Email address
  • Phone number
  • Mailing or service address
  • Any other information you choose to include in form fields or messages

2.2 Information Collected Automatically

When you visit the Site, we and our service providers may automatically collect certain information about your device and browsing activity, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages you visit and the time spent on them
  • Links you click and referring/exit pages
  • General geographic location (based on IP address)

This information is collected through cookies, pixels, tags, and similar technologies as described below.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to help operate our Site, understand how visitors use it, and support our advertising and analytics efforts.

3.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the Site to recognize your browser and remember certain information.

3.2 Types of Cookies We Use

  • Essential cookies: Necessary for the Site to function properly, such as enabling page navigation and secure areas.
  • Performance and analytics cookies: Help us understand how visitors use the Site so we can improve functionality and content.
  • Advertising and remarketing cookies: Used by advertising platforms such as Google Ads and Facebook (Meta) to deliver relevant ads and measure their performance.

3.3 How to Manage Cookies

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of the Site.

You may also manage certain advertising cookies and preferences using:

4. How We Use Your Information

We use the information we collect for purposes including:

  • Responding to your inquiries, quote requests, and service requests
  • Providing our products and services to you
  • Improving the performance, content, and usability of the Site
  • Analyzing Site traffic and user behavior
  • Managing and optimizing our advertising campaigns
  • Maintaining the security and integrity of our systems
  • Complying with legal obligations and enforcing our rights

5. Advertising and Analytics

We use third-party tools and services to help understand and improve Site performance and advertising effectiveness.

5.1 Google Analytics and Other Analytics Tools

We use Google Analytics and other analytics tools to collect information about how visitors use the Site. These tools collect information such as the pages you visit, your IP address, and the time you spend on the Site. We use this information to improve the Site, our marketing, and our services.

5.2 Google Ads and Facebook (Meta) Ads

We use advertising platforms such as Google Ads and Facebook (Meta) Ads to promote our products and services. These platforms may use cookies, pixels, and similar technologies to:

  • Deliver ads that are more relevant to you
  • Measure and report on ad performance
  • Create remarketing or custom audiences based on Site visits and interactions

You can manage your preferences for these platforms using their respective tools and settings, as noted in the Cookies section above.

6. How We Share Your Information

We do not sell your personal information.

We may share your information only with:

  • Service providers and vendors who assist us in operating the Site, processing data, providing analytics, or supporting our advertising and marketing (including Google and Meta/Facebook).
  • Professional advisors (such as legal or accounting professionals) as needed.
  • Law enforcement or other authorities when required by law or to protect our rights, property, or safety.

We do not share your personal information with unrelated third parties for their own independent marketing purposes.

7. Your Choices and Rights

Our services are intended for users in the United States. Depending on your state of residence and applicable laws, you may have certain rights regarding your personal information, which may include:

  • The right to request access to the personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of certain personal information, subject to legal exceptions
  • The right to opt out of certain types of targeted advertising or tracking

To submit a privacy-related request, please contact us using the information provided in the “Contact Us” section below. We will respond within a reasonable timeframe and as required by applicable law.

8. Data Security

We use reasonable physical, technical, and administrative safeguards designed to protect personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The length of time we retain information may vary depending on the type of information and the reasons for which it was collected.

10. Children’s Privacy

The Site is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

11. International Use

Timewell Drainage Products provides products and services only within the United States. We do not intentionally market to or serve individuals located outside the United States, and the Site is not intended for use by individuals in foreign countries.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of the Site after any changes are posted will constitute your acceptance of those changes.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to submit a privacy-related request, please contact us:

Timewell Drainage Products
Location: Timewell, IL
Website: https://www.timewellpipe.com/
Phone: (800) 720-8453